Website Privacy Policy

• Account Information: This includes the information entered by a user when setting up an account and profile, including the user's name or nickname, gender, date of birth, height, e-mail address, profile image, ID and password.
  Also, when a user logs in or performs ID linkage using an ID for services other than WEAR, the following data is included:
  (i) When logging in or ID linking using a ZOZOTOWN ID: purchasing status and usage of ZOZOTOWN (including purchased products, favorite products, favorite brands, and other information).
  (ii) When logging in or ID linking using a service ID other than the above: information agreed upon by the user from time to time
• User posting-related information: This includes the content posted by users through the WEAR service (not limited to those posted on WEAR), and includes images, videos, comments, profiles, information entered at the time of inquiries, "likes" attached to the content posted by users, and related information obtained by analyzing these.
• Login information: This includes device identification information of the telecommunications device, OS information of the telecommunications device, information about the connection to the Internet, location information, referrer information, IP address information, timestamp information of the URLs browsed and the browsing time, advertisement identifier information allocated to each customer's device, server log information, web pages viewed by users, types of browsers, and access records.
• Our group: This refers to us, our parent company (including the parent company of such parent company; the same shall apply hereafter), subsidiaries of the parent company, or affiliated companies (including subsidiaries and equity-method affiliates).
• Group services: This refers to services performed by our group.

We process your personal data for the following lawful purposes:

Separately, we may obtain your personal data from a third party social media network service provider (your name, nickname, gender, date of birth, member ID of the third party social network service, email address, token, follow-user account information) and combine them with the personal data you directly provided. This helps us to ensure the functionality of website and improve our services.

If you fail to provide your personal data, we might be unable to maintain our relationship with you or provide our services to you to the extent that such personal data are necessary to maintain our contractual relationship or to provide the contractual services.

We use cookies and similar tracking technology (collectively, “Cookies”) to collect and use personal data about you (including to serve interest-based advertising). For further information about the types of Cookies we use, why, and how you can control Cookies, please see our Cookie Notice.

We do not knowingly collect or solicit personal information from anyone under the age of 13 or knowingly allow such persons to access to the WEAR services.
Where we reasonably determine that user information has been obtained from persons under the age of 13, we may, at our discretion, delete such information. In the unlikely event that there is any such doubt, please inform us through the contact information below. In the event of any damage or loss incurred by the user as a result of such deletion, we shall be liable only for such normal and direct damages or losses, except in the event of default or gross negligence by us or damages to the life or health of the user.

We will retain your personal data for 2 years usually after you close your account, or your last contact in case of non-accountholders unless we are required to maintain under applicable laws and regulations or it is necessary in relation to the Purposes. Upon the lapse of the retention period, we will either delete or anonymize your data.

We are committed to safeguarding and protecting your personal data and will implement and maintain appropriate technical and organizational measures to ensure a level of security appropriate to protect your personal data from accident or unauthorized destruction, loss, alteration, disclosure or access.No data transmission over the Internet, mobile networks, wireless transmission or electronic storage of information can be guaranteed to be 100% secure. Please note that you use our services and provide us with your information at your own risk.

We may disclose certain items of your personal data in so far as may be necessary for the purposes above to the following entities:

• Other ZOZO Companies.
• The contractors and service providers we directly or indirectly engage for the purpose of providing our services (for example, to support the delivery of, provide functionality on, or help to enhance the security of our Website) A list of our current service providers and contractors is available here.
• Your fellow users and social media network service providers you link your account with.
• Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this Privacy Policy.
• Subject to applicable law, we may disclose information about you (i) if we are required to do so by law, regulation or legal process, such as a subpoena; (ii) in response to requests by government entities, such as law enforcement authorities; (iii) when we believe disclosure is necessary or appropriate to prevent physical, financial or other harm, injury or loss; or (iv) in connection with an investigation of suspected or actual unlawful activity.

As most of our services in our commercial operations are provided by our contractors and service providers in Japan and other countries such as the U.S., your data are processed or stored in the servers or storage devices hosted in Japan and such other countries. In this context, we may transfer your personal data to such other countries, where the laws may be different. Your personal data are protected by our data transfer agreements with our counterparts.

You have the right to lodge complaints about our way of processing your personal data with the competent data protection supervisory authorities.

Our Site does not accept or process such Do Not Track signals or similar mechanisms. Other third party websites may keep track of your browsing activities when they provide you with content, which enables them to customize what they present to you on their websites.

To delete your personal data, you can contact us as described in the next section “INQUIRIES”.